FAQ
Shipping & Related Charges
Where do you ship?
Within the United States.
I'd like to pickup my order. Where are you located?
We are located in Buffalo, NY. By selecting the pick up option at checkout, you agree to pick up your order within 6 business days. You will receive an email notification as soon as your order is prepared, which will contain all the necessary details regarding our address.
I've mailed my package to the wrong address! Can you send a replacement?
It is your responsibility, as the buyer, to make sure your address is correct & if a mistake has been made, to notify us ASAP. If it has already shipped and is returned to us, we can invoice you for shipping and resend it once your address has been corrected.
My package arrived damaged/has wrong product/missing products/etc.!
Please contact us via the “Contact Us” page and we will do our best to make things right in a timely manner.
Is the price I see under each photo for one bar of soap, or for the amount in the photo?
The price listed under each variety is per bar unless otherwise noted. We often show multiple bars of each variety to highlight the slight variations associated with the handmade, artisan nature of our products.
Will my soap melt in the summer heat during shipping?
No.
Product and Ingredient Information
Why do you allow your bar soaps to cure for 4-6 weeks before they become available?
The longer it cures, the more excess water is evaporated, which in turn creates a denser, harder, and longer lasting bar of soap! Also allows for the pH in the bars to come down to levels that are gentle for skin.
Are your products cruelty free?
We never test on animals! We carefully source ingredients from ethical U.S. suppliers to ensure sustainability and quality.
Where can I shop your products locally?
We have a few pop-up markets planned this year! Connect with us on social media to stay updated or subscribe to our newsletter.
Why do you use Sodium Hydroxide (NaOH) in your bar soaps?
Chemistry! Sodium Hydroxide, otherwise known as Lye, is an inorganic compound used to turn oils into soap through a chemical reaction called Saponification. After a few days, all the lye is turned into soap and is safe to use on skin. There is NO lye present in the final bar!
What makes Simply Soaped Co soaps different from store-bought soaps?
Our soaps are handcrafted using the traditional cold process method, allowing us to preserve the natural glycerin that keeps your skin hydrated. Unlike mass-produced soaps, we use high-quality, skin-nourishing oils and butters, vibrant designs, and unique scents—free from harsh chemicals like parabens and phthalates.
Are your soaps safe for sensitive skin?
We carefully select skin-loving ingredients, but do keep in mind, everyone’s skin is different. If you have extremely sensitive skin or allergies, we recommend checking our ingredient list or doing a small patch test before full use.